Shipping and Delivery
Once your order has been confirmed and paid on working days before 4:30 PM (UTC +1), we will ship your order the same day. This applies to all products that are in stock. **If a product is temporarily unavailable, we will notify you about this at our online store.
We ship your order in a neutral package and also ensure that your products are optimally packed, for the best protection on the way. For shipping we are using the following carriers: PostNL, DPD, and FedEx.
The service you can use depends on the country you live in;
• PostNL: All shipments within Europe (including the Netherlands and Belgium)
• DPD: All shipments within Europe with the exception of the Netherlands.
• FedEx: For all shipments outside of Europe
For orders outside the EU, any additional costs for VAT and / or customs clearance costs must be taken into account.
Within the Netherlands and Belgium, you can expect the order the next day, we will hold 1 to 2 business days to be sure.
For all EU shipments within the EU an average delivery time of 4 days applies, it differs per country from 2 to 7 days delivery time. All shipments outside the EU are calculated with FedEx, FedEx will also show the delivery time with this calculation.
Bear in mind that for shipments outside the EU there is a potential customs check. This is sometimes unavoidable due to the type of product that we are selling. Unfortunately, we don’t have any influence on this. We will, however, always maintain contact with the customs for you.
You will automatically receive your tracking number, regardless of which carrier has been chosen. If you have not received your tracking number, please e-mail or call us. On the following page you can Contact us.
I have submitted a wrong delivery address!
Have you provided a wrong delivery address by mistake? Then contact us as soon as possible. We will then try to change your order.