Warranty and Return Policy
If you have opened the package but the product is not in use or something is missing, it’s a warranty issue. In this case, e-mail or call us and we will try to resolve the defect to your complete satisfaction.
Some of our products are used for smoking, so you must put them in your mouth or come into contact with heat or fire. Due to hygienic and practical reasons, we are unable to return these products after use.
Do you want to exchange your product? That is not a problem at all. You can contact us for this.
Please be aware that you do bear the costs for returning the product yourself.
As a consumer, you have 14 days to review your order, in addition, it can be (un)opened and returned unused without giving a reason. We do, however, ask you to contact us first so that we are aware that your order will be returned. You can use our RGA form for this. Fill it in and let us know by sending it to firstname.lastname@example.org.
When you inform us within 14 days, you also have 14 days to return the order. If you use the right of revoke, the product with all supplied accessories and - if reasonably possible - in the original condition and packaging will be returned to us.
You pay the shipping costs for returning yourself, we are only able to transfer the complete purchase amount (including shipping costs) back to you.
As soon as we receive your order, we will make the refund in order, provided that we have received the order undamaged.
So, treat the product with care and ensure that it is properly packed when returning the parcel.
At I-nvention B.V. we understand how frustrating it can be to receive an item that is damaged, incomplete or doesn’t live up to your expectations. We would like to help you further and offer a desired solution.
Customer care will review your complaint and try to resolve the complaint to everyone's satisfaction. After receiving your complaint, you will receive a confirmation from us. We will answer your complaint within a maximum of 3 working days after receipt, if it requires more time, we will inform you about this.